Average Score (322 reviews):4.8

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

322 Ratings

4.8 Average

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  • Rodney K.06-02-2025

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2025

    Love my VW. Our salesman was amazing.

  • Margaret A.06-02-2025

    TYPE:ServiceMODEL:AtlasYEAR:2024

    Work was incomplete. Wrong part for replacement so couldn't do that (I understand that right part was ordered but wrong part sent). Also requested bracket for front license plate and it was forgotten. Service assistant offered to try put it on but I didn't want someone doing it without experience. Was supposed to receive a call about ETA for correct part but have not so far.

  • Teri C.06-02-2025

    TYPE:SalesMODEL:TiguanYEAR:2024

    Relaxed, no pressure, all questions answered, very transparent, no surprises on pricing, fair trade-in value. Very happy!

  • James B.06-02-2025

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024

  • Summer K.06-02-2025

    TYPE:SalesMODEL:Atlas Cross SportYEAR:2025

    Everything was smooth, and everyone was very helpful.

  • Sara W.05-31-2025

    TYPE:ServiceMODEL:AtlasYEAR:2024

  • Kelly L.05-30-2025

    TYPE:SalesMODEL:AtlasYEAR:2025

    Everyone was super helpful and nice. Whole car buying process was easy and fast. No pressure to buy anything.

  • Celeste G.05-28-2025

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2023

    Very friendly staff from the time I booked the appt with your receptionists to picking my vehicle up after service was completed. I was greeted right away and very helpful as it was my first visit to the facility

  • Lynore V.05-26-2025

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2023

    Everyone is compatant and helpful.

  • Cody M.05-24-2025

    TYPE:ServiceMODEL:Golf GTIYEAR:2024

    I walked in and said I was having issue with the taillight and was told what do you want me to do about it. It’s a known issue then he said oh I did t realize it was new. Josh was great but said he couldn’t fix the issue.