TYPE:ServiceMODEL:AtlasYEAR:2024
Volkswagen Service Center at Fargo are excellent when it comes to customer service.
Average Score (322 reviews):4.8
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:TiguanYEAR:2022
TYPE:SalesMODEL:AtlasYEAR:2025
Brendan did an excellent job! He was very thorough with us and told us about all of the different options available, but understood that we were looking at various vehicles. We came multiple times before making the decision and each time he did a fantastic job.
TYPE:ServiceMODEL:TiguanYEAR:2021
Excellent communication, great service very prompt.
TYPE:ServiceMODEL:AtlasYEAR:2021
Confusion on where to bring vehicle. Service counters not clearly marked. No courtesy vehicle to use. Lounge area dingy and not clearly marked.
TYPE:ServiceMODEL:AtlasYEAR:2019
I called and made an appointment for my oil change - about a week later I needed to reschedule so I called and someone took my information to have someone else call me back. I never got a call back to reschedule and when I tried calling again there was no answer. I kept my original appointment and brought it in. When I dropped it off I mentioned that my brakes had been acting up. I got my vehicle inspection sent to me with no comments at all about the brakes so I had to re ask about them checking it. When I asked about the brakes i mentioned that i had gotten an email for a discounted oil change and asked If i could use that, i was told yes, - it was priced at $99 on the email offer. They said nothing was noted about the brakes so i explained when it started happening and was given an estimate for a hypothetical of what could be wrong with my vehicle and a quote to replace but no one actually explained anything to me. When i got there to pick up my vehicle they did apply a discount however i was still charged more than what the offer was (i believe i got charged about $130). Not sure if there was a stipulation on the discount but if there was that was never relayed to me. I have always had really great service when I have been in before and I did see some new faces so maybe it is just people getting trained in but this appointment seemed to fall short of the typical service i have received.
TYPE:SalesMODEL:Atlas Cross SportYEAR:2024
Everything was so smooth. It was my first time buying a car. My salesman and financial person were wonderful. They communicated very well with me and made everything straight forward.
TYPE:SalesMODEL:AtlasYEAR:2024
We had an amazing experience at Valley Imports. Sales, to finance were awesome. Thank you for all of your help.
TYPE:ServiceMODEL:ArteonYEAR:2021
TYPE:ServiceMODEL:AtlasYEAR:2021
I was able to get my tires changed in a timely manner.