Average Score (351 reviews):4.8

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

351 Ratings

4.8 Average

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  • Norma W.08-09-2025

    TYPE:ServiceMODEL:TiguanYEAR:2024

    professional and courteous staff. Told them I had to leave by a certain. time, and was accommodated.Lots done to my Tiguan!

  • Jerred H.08-09-2025

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2022

    Service was completed promptly and vehicle was returned cleaner than when it was brought in.

  • Janessa H.08-09-2025

    TYPE:ServiceMODEL:AtlasYEAR:2025

  • Paul T.08-08-2025

    TYPE:ServiceMODEL:TiguanYEAR:2024

    The service has always been phenomenal from dealing with Zach Bye to my first yearly service. Your staff is top notch and Noah did well keeping me informed of the process.

  • Kristin D.08-08-2025

    TYPE:ServiceMODEL:AtlasYEAR:2025

    Noah was great, had my vehicle taken care of it no time.

  • George W.08-08-2025

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2021

    I was booked in for an oil change at 10.30 am. We ended up being there for over 3 hours. This was the opposite of our previous experience. We understand that there was a staff shortage that day. Jacob was extremely apologetic and professional.

  • Wendell P.08-05-2025

    TYPE:SalesMODEL:AtlasYEAR:2025

  • Terry B.08-03-2025

    TYPE:ServiceMODEL:TiguanYEAR:2020

    Service Writer went well above and beyond what one would expect…

  • Kaitlyn W.08-01-2025

    TYPE:ServiceMODEL:AtlasYEAR:2025

    We noticed the issue the day we brought the vehicle home in March, was referred to Adv. Autobody for door adjustments. Didn’t resolve issues. Went back and forth with Adv. Autobody for 4 months to get a door seal ordered. Living over an hour out of Fargo very inconvenient. Advanced Autobody stated they were waiting on VW.

  • Toni H.07-31-2025

    TYPE:SalesMODEL:AtlasYEAR:2025

    John & Todd were amazing! Patient, no pressure sales, and their willingness to go the extra mile to make sure I received the vehicle I wanted made it the most enjoyable car shopping experience I've ever had.