TYPE:ServiceMODEL:AtlasYEAR:2024
Great attention to detail and communication
Average Score (340 reviews):4.8
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024
TYPE:ServiceMODEL:JettaYEAR:2020
TYPE:ServiceMODEL:JettaYEAR:2023
As soon as I walked in I was greeted with great customer service and helpful information
TYPE:ServiceMODEL:TiguanYEAR:2022
Valley got me in and out as promised on short notice
TYPE:ServiceMODEL:ID.4YEAR:2025
The service, as always, was very professionally done.
TYPE:ServiceMODEL:TiguanYEAR:2019
Our service tech Lucky is 5 star! He was courteous, professional and spot on with answers and recommendations. The dealership side of the experience in my opinion is sub standard. We were escorted to the showroom of the Audi dealership for our wait while the dealership serviced our VW Tiguan. The showfloor was vacant. No VW’s inside, no kiosks, no literature? We were in the showroom for 1.25 hours, 1 salesperson was at his desk, one person in an office was on their computer. Neither individual acknowledged or interacted with us at all! No head nod, no help yourself to water or snacks - nothing. Maybe this is the new way to make your guest’s feel comfortable in an automotive environment but it gives me ZERO interest to purchase a new vehicle from this dealership. Again, our service advisor Lucky was outstanding, but the dealership feels dead in the showfloor.
TYPE:SalesMODEL:TaosYEAR:2025
Great service
TYPE:SalesMODEL:TiguanYEAR:2025
They answered all my questions, my new vehicle is amazing, everyone was very kind and helpful
TYPE:ServiceMODEL:TiguanYEAR:2021
Brought it in for a check engine light and oil leak, got it back and was still leaking oil as bad as before we had it worked on. I looked under the hood and noticed a bolt/ screw that appeared to have been run in crooked with an impact and the head was stripped out and in at an angle. Brought it back it for repairs and didn’t get notified it was done. Had to call and check myself after no reply from the text a day later asking when it would be done. We have two Volkswagens and we have had five warranty issues within a couple months. Hopefully this changes or no more Volkswagens.